Bich Nguyen's Resume (Last updated October 29th 2008)

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Bich Nguyen
Falls Church, VA 22041 US
http://BichNguyen.emurse.com

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OBJECTIVE
More than two years experience in web development, web content conversion/administration, and technical client support. Strong detail-oriented web developer with; excellent time management, follow-through, analysis, and problem-solving skills.

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EDUCATION

George Mason University
BS in Computer Science

08/2002 - 05/2004
Fairfax, VA

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Hanoi Foreign Languages University
BA in English

08/1993 - 05/1997
Vietnam

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SKILLS
Operating Systems: Windows XP/Vista, Unix.
Programming Languages: HTML, XML, CSS, SQL, C++.
Software: Word, Excel, Access, PowerPoint, Project, Dreamweaver, Photoshop, InDesign, Quark, TextPad, Team Approach.
Foreign Language: Fluent in Vietnamese.

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WORK EXPERIENCE

Jane's Information Group
HTML/Web Developer

04/24/2006 - 06/10/2008
Alexandria, VA
  • Increased client access and satisfaction with timely conversion of web content data from raw formats (Word, Excel, InDesign, Quark, TextPad...) into HTML format and uploaded HTML files to websites.
  • Modified interfaces of the company's 80 websites when necessary, resulting in more dynamic and functional websites.
  • Always met deadlines and took on more workload when department was understaffed.
  • Electronically delivered data zip kits to offline clients by executing Perl scripts that sent data via email and to FTP folders. Greatly reduced error rates by spotting and correcting delivery problems before clients contacted client services.
  • Utilized technical knowledge and experience to quickly resolve problems such as HTML files did not display online or clients did not receive their subscribed data.
  • Closely communicated with editorial staff to ensure data accuracy and to amend incorrect HTML files when necessary.
  • Reduced incidence of recurring problems by training new staff and providing feedback to other team members on where errors had happened and how to correct them.

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American Diabetes Association
Data Services Associate

03/2005 - 04/2006
Fairfax, VA
  • Input data from various sources and different programs and events accurately and timely into the Team Approach database with error rate close to 0%.
  • Repeatedly exceeded required daily workload, resulting in substantial savings for organization.
  • Utilized excellent judgment and worked closely with colleague to ensure information accuracy.

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National Rural Electric Cooperative Association
Data Entry Specialist

01/2005 - 03/2005
Arlington, VA
  • Created new and modified existing Excel spreadsheets and Word documents for meeting planning purposes.
  • Queried and extracted data from Access databases.
  • Merged Word documents with data from different databases for mass mailing purpose.
  • Copied, sorted, and filed legal documents.
  • Assisted attorneys in legal division with a variety of tasks.

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